The Challenge
A regional HVAC and plumbing franchise was losing after-hours leads to competitors. Emergency calls coming in after 6 PM went to voicemail, and by the time staff returned calls the next morning, homeowners had already booked with someone else. They estimated 30-40% of inbound leads were lost to slow response times.
The Solution
We deployed our AI Receptionist to answer every inbound call 24/7 — qualifying leads, capturing contact details, scheduling appointments, and dispatching emergency requests to on-call technicians. The AI handles the full conversation naturally, asks the right qualifying questions, and routes each lead appropriately.
The Results
- 3x faster average response time — from 4+ hours to under 30 seconds
- 42% increase in booked jobs from after-hours leads
- $18,000/month in new revenue from previously lost leads
- Zero missed calls — every call answered on the first ring
- Customer satisfaction scores increased 28%
How It Works
The AI receptionist answers calls with a natural, friendly voice customized to match the company’s brand. It asks qualifying questions — location, type of issue, urgency level — and makes routing decisions in real time. Emergency calls are immediately forwarded to the on-call technician with full context. Non-urgent requests are scheduled directly into the dispatch system.
Every lead is logged with complete notes, call recording, and qualification score. The office manager gets a morning summary of all after-hours activity, and dispatchers can see the full pipeline before the day starts.
What the Owner Said
“We were losing jobs every single night. Now our AI picks up instantly, qualifies the lead, and either books them or dispatches a tech — all before I even know the call came in. It paid for itself in the first week.”